Our Services
Service Level Agreements
As technology requirements evolve in the corporate world, so to have the delivery of such services. Service Level Agreements provide a powerful and effective tool by which to manage your company’s IT. It is very often a requirement depending on the size of the organisation, but too many is the preferred method of IT management as it takes guessing out of IT prioritising and the ranking of IT breakdown urgency.
e-Computing’s SLA service is unique. We believe that there is a common sense approach to IT urgency rankings. This is worked out with the management of the company and then implemented by e-Computing, making the decision making process so much easier for IT managers and company managers. Based on extensive consultations a “level of service needs” is developed and this then forms the benchmark from which e-Computing deliver the job of maintaining seamless IT functionality.
In addition to the obvious benefits of an SLA, other benefits may include a guaranteed response time of one hour for emergencies and 4 hours for non-emergency breakdowns, monthly health checks, reports and audits allowing you to budget and plan for upgrades.
Security and Measurments
The maintenance of your system and IT equipment requires dedication and consistency. e-Computing has a coordinated approach to this which we can integrate with your organisation’s schedules and procedures. We will carry out health checks on your current and spare equipment to ensure that you are always prepared to the highest level of operating efficiency. In addition e-Computing will integrate systematic backup processes that run smoothly and with the least possible HR dependency.
LAN and WAN Design Implementation
e-Computing assists in creating business success by designing and implementing Local and Wide Area Networks (LAN and WAN) that maximize voice and data technologies facilitating the exchange of information.
We custom design and implement a network solution that is right for your business. This may involve upgrading existing LAN/WAN infrastructures or creating a new business solution Our project management capabilities ensure we offer practical solutions that can be successfully applied to any voice or data network project.
Thin Client Computing
Thin Client Computing is a synonym for drastically reduced TCO (Total Cost of Ownership). Thin Computing devices can be used for many applications. They are secure and cost efficient, with small footprint and low energy consumption. Thin client computing will save your business on administration, hardware/software upgraSystem Maintenancede costs and allows easy teleworking/roaming. e-Computing, in association with 2X Partner and Citrix , makes thin client computing easy using these solutions.
System Maintenance
The maintenance of your system and IT equipment requires dedication and consistency. e-Computing has a coordinated approach to this which we can integrate with your organisation’s schedules and procedures. We will carry out health checks on your current and spare equipment to ensure that you are always prepared to the highest level of operating efficiency. In addition e-Computing will integrate systematic backup processes that run smoothly and with the least possible HR dependency.
Project Management
Project management involves a combination of control, leadership, and teamwork. e-Computing recognises that computer programs do not equal project management, they are merely tools to assist project managers in achieving successful project outcomes.
With an unlimited budget and unlimited time, project management becomes easy. However for most businesses, time and money are critical and that is what makes project management so important. Businesses require projects to be on time, to meet quality objectives and on budget. These form the classic time, quality, cost triangle.
e-Computing is your partner that delivers on all project objectives. Using industry benchmarks we have developed a clearly defined and proven project management methodology.
